Saturday, March 20, 2010

Our next adventure… Discover the World Fam

March 20, 2010 – Today we are off on another adventure, Penney is hosting a fam for Discover the World. We will be sailing on the Costa Atlantica to the Western Caribbean on a 7 night cruise.

An adventure already… on the way to the airport we were stopped by one of Hendersonville’s finest, apparently Kevin was going a little fast, but only received a warning this time. Arriving at the airport we checked in, went through security and arrived at our gate about 6:00am… (I really need to start making out flights for these trips, Penney always goes for these early mornings :) As we walked up to the gate I noticed about 8 TSA agents standing in a huddle talking, they then each took position and appeared to be surrounding and surveying our gate area. We never did find out why or what was up, but we loaded the plane, as we backed out the flight attendant advised we needed to pull back in as the door was not closed properly, well there was something wrong and they had to call the engineers to come repair it… finally we take off for FLL.

Kevin, Penney and I arrived at the Fort Lauderdale airport with a gazillion other passengers, all waiting for their luggage as well. Once we had everything, we met up with Carol and Glenn Hall and all left for the port.

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The check-in process was the easiest ever, I think i took all of 15-20, including the welcome aboard photo!

Costa had a nice buffet waiting, and then Penney was off to meet with the onboard Group Coordinator and begin work. Although I enjoy these adventures with her, when Penney is ‘working these cruises’ I try to stay out of her way (so she doesn’t put me to work).

I did meet up with Penney at the Welcome Aboard Reception that she hosted, everyone seemed to have a nice time.

After dinner we took sometime to explore the ship more and called it an early night.

March 21, 2010 – Today we are docked in Nassau Bahamas.

We are going to spend the day at Sandals Royal Bahamian…

After our visit, we walked through the straw market and a few shops before heading back to the ship.

Tonight is ‘formal’ night on the ship, so everyone got all dressed up it was a lot of fun.

March 22, 2010 – I decided to sleep in today, however, Penney is facilitating the first of three Workshops on Water this morning. Not only is does she have 26 agents onboard, but she is also training another agent to be an instructor. Carol Hall is joining Travel Agent Success, Inc as an independent trainer.

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The presentation this morning was on the Costa Brand, Fleet and Innovations. They concluded with a fun game of Costa Jeopardy, Team 3 were the winners :)

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The afternoon was relaxing, wandering some, enjoying the company of other guests and even a short nap… :)

March 23, 2010 – Today we are in Grand Cayman. Kevin and Penney were going to go to Sting Ray City to swim with the rays, but due to bad weather, all excursions were cancelled.

We spent the day hanging around the ship, we were able to inspect a lot of the decks we had not already seen, enjoy conversations with passengers in the lounge and even visit the spa.

March 24, 2010 – I am really excited about today!!! We are docking in Roatan, Honduras around lunch time, but first Penney is facilitating a couple of CLIA(Cruise Lines International Association) videos. Several of the agents on this cruise are enrolled in the ACC/MCC certification program, and have the opportunity to earn up to 30 points by watching the videos and taking the test.

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After class I met up with Penney & Kevin, Carol and Glenn joined for lunch. I was so excited about our visit to Roatan that I could hardly eat…

Before we left Tennessee, Penney had contacted the Sandy Bay Children’s Home in Roatan, she communicated with the director John about visiting with home and children while in Honduras. John sent an email regarding their needs, information about the children and invited us to come for the afternoon. Prior to coming down, Penney & Kevin purchased some clothing, socks & shoes, school supplies as well as a few toys for the kids. When others heard what we were doing they donated money and brought some toys over for us to bring down. They had a large suit case full, 46 pounds!

Ok, so we arrive at the port, the beach is right here, it is beautiful

but all we can think about is finding a taxi and getting to Sandy Bay. Kevin, Penney, Glenn and I negotiated with a taxi driver, Jose, to take us to the children's home.

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When we arrived we were greeted by John, and one of the children Jefferies, who is 4 1/2 years old. Penney and I went in to visit, while Jose took Kevin and Glenn to a nearby supermarket to purchase some food for the kids. Upon return they had a whole trunk full of rice, beans, flour, eggs, milk and much more (two grocery carts full), estimated to feed the children for about a month.

Shortly after the children returned from school. After lunch we all played, talked and got to know the kids a bit more. When we opened the suitcase full of goodies you would have thought Santa arrived. The kids were so excited to see all the things we had brought. The girls loved the Barbie dolls, the boys the match box cars getting down on the floor and racing them immediately.

Penney will be putting together a slideshow of our visit, with more information, she will publish it separately. If you would like to visit their website, go to http://www.csiroatan.org/

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Our time was too short, but we did have to say goodbye and get back to the ship, so after several hugs and even some tears we headed off.

Although we didn’t get to spend much time at the pier, here are some pictures that Penney took… one day we would like to visit again.

Great dinner conversation and fun with the waiters…

March 25, 2010 - This morning we docked in Cozumel Mexico. AS we looked out, we see several officials standing on the doc with a suitcase… could it be?? Yes, I think it is Juanita’s! Bless her heart her bag was lost and the airline/cruise lines have been tracking it since we left Fort Lauderdale on Saturday, 5 days later, it arrives.

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Since Penney and I have been here many times, we chose to stay onboard the Atlantica and catch up on some reading. Sitting on the balcony, enjoying the sunshine and the warm breeze. Kevin did walk into town, however, was only gone for about an hour. We all had a nice lunch and then they took a nap (guess it is the age thing) while I sat out on pool deck soaking in some rays.

This evening was our second formal dinner, Penney arranged for a group photo… everyone looks so nice.

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March 26, 2010 - Our last day before the end of our cruise… Penney and Carol conducted the last of the Workshops on Water. This mornings sessions were Groups, Marketing, and the final CLIA video, Tech Tips. I decided to sit in on the workshops and must say, all the agents were sharing and participating. It was really a great learning experience.

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This afternoon, Penney was able to schedule a private galley tour for our group… it was really cool to see where all the magic happens.

Each dinner Kevin, Penney & I would sit with different consultants within our group, it was great to get to know everyone a bit better outside of the classroom. This evening we shared our table with a couple of agents that are relatively new to the industry… we spent hours talking and sharing.

March 27, 2010 – This morning we had to depart the Atlantica, although we had a very nice cruise, met wonderful agents, and had an awesome day with the children in Honduras… I am ready to go home. Even though i could fly on my own, I decided to climb into Penney’s carry on and board the Southwest flight with them. After all, I need to rest up for our next big adventure!

Friday, March 5, 2010

Ladybug takes a road trip with Thelma and Louise… (Penney & Carol)

March 5, 2010  -  This morning Penney, Carol Hall and I headed out on a road trip… this is, of course, a work related trip for Penney, but i thought i would tag along.

Penney and her friend Carol are both members of an association called, NACTA (National Association of Career Travel Agents), who is hosting an event in Charleston SC/Savannah GA this weekend.   It is called a destinational, this is to become familiar with the area as well as some seminar type training.  

We left our home this morning about 4:50am…. YES i said AM, to start our 9 hour drive to the coast.   Carol is driving, Penney is of course working and as it is still dark outside, I am going to crawl up in the back window and rest for awhile, i will report again soon.

3:25pm – We arrived in Charleston SC…   Staying at the Historic Holiday Inn Downtown.  After dropping our bags in the room, we were off to registration.  IMG_1651 While Penney said hello to all of her friends and colleagues, I headed to the welcome reception, held in the Fountain Courtyard.   The Holiday Inn sponsored a nice Win & Cheese reception for all the agents.  Next we walked down to the trolley station, for our ride to dinner.  What a treat that was, we were able to see a lot of the city on our way to dinner at Buccaneers. 

The Buccaneer restaurant resides in an historic warehouse
dating back to the late 1700s. It's located in what was
Charleston's original wharf front district on cobblestoned
Faber Street. The entrance and lobby areas best represent
the original design of the structure.

The food and staff were wonderful, as well as the conversation at our table.   Penney and I sat with other members, as well as Bob Duglin… the newest NACTA staffer.  

After dinner we headed back to the hotel… exhausted and ready for a good nights sleep.

March 6, 2010 -  This morning we started with a lovely buffet breakfast and Welcome from NACTA staff,

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Mary Clegg, VP                &             Bob Duglin BDM.

We had three presentations from preferred suppliers and partners, Royal Caribbean Cruises, Viking River Cruises, and Funjet.   We had a few minutes to do agent introductions as well as a Q&A about NACTA, the new one page for members, and the website.

After a nice lunch at the Battery Grill, we were off for a Charleston City Tour sponsored by The Group Tour Company.

Driving the streets of Charleston, seeing Battery Park, Rainbow Row, and so much more, our first stop was at Nathaniel Russell House. 

Since 1808, visitors have admired the grand Federal
townhouse of Charleston merchant Nathaniel Russell. Set
amid spacious formal gardens, the Nathaniel Russell House is a National Historic Landmark and is widely recognized as one of America's most important neoclassical dwellings. The graceful interior with elaborate plasterwork ornamentation, geometrically shaped rooms and a magnificent free-flying staircase are among the most exuberant ever created in early America.

Then we were off to Magnolia Plantation & Gardens. 

Founded in 1676 by the Drayton family, Magnolia Plantation has survived the centuries and witnessed the history of our nation unfold before it from the American Revolution through the Civil War and beyond. It is the oldest public tourist site in the Lowcountry, and the oldest public gardens in America, opening its doors to visitors in 1870 to view the thousands of beautiful flowers and plants in its famous gardens.

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Back to the hotel about 6:30p, we were on our own to explore and enjoy the evening.  Many agents went to the Charleston Food & Wine Festival, however, Penney & Carol chose to go with a couple of other agents to a nice French restaurant.    Penney and I shared a yummy bowl of french onion soup, salad and mmmm cream Brule .  

It has been a LONG day today, so we walked back to the hotel and called it a night.

March 7, 2010 – 6:45am   Another EARLY morning, we start with a nice breakfast in the hotel restaurant, Battery Grill.    We all met at the motor coach to depart for our ride down to Savannah… it is approximately 120 miles so can you say nap? :)

Along the drive, I took the opportunity to kick back while Penney, of course, talked with other agents and you know her… checked email & voicemails. (always working).

We arrived in beautiful Savannah and boarded a trolley for a city tour.  Our local guide, Tara, was GREAT.   She was dressed as a traditional southern belle, really knows her history, and played the part SO well. 

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The southern charm and hospitality characterize this historic town filled with great restaurants, unique shops and legendary stories. Spared during the U.S. Civil War, Savannah has retained the beauty of its past, evolving into a cultural playground.

Our first stop was at the Inn at Ellis Square - A Days Hotel is a 252 guest room and suite hotel, has completed a $6 million renovation and expansion. All guest rooms and suites are being redesigned and renovated. Also features a Grand Lobby.  After see several rooms, we are off to lunch. 

In the spring of 1924, a star was born in the sleepy
southern town of Savannah, Georgia. Not the type of star you might find at a Hollywood gala, but the type that burns bright in the eyes of the generations that would grow up dancing and dining at Johnny Harris Restaurant. Initially erected at the corner of Bee Road and Victory Drive, the restaurant was hardly more than a roadside Bar-B-Que shack. Built with a white clapboard exterior dotted with black shutters and a sawdust floor inside, Johnny Harris Restaurant would rise from its humble beginnings to enjoy the loyal following and
reputation of today, as one of the largest and most popular
full service restaurants in the city.  We were served a traditional southern style BBQ buffet, yum yum.

We were then taken to the riverfront to explore on our own.  Several of the agents went to Lady & Sons, the Paula Deen restaurant/gift store, while others wandered the streets looking at historic buildings, museums and churches.   We chose to walk along the riverfront, visiting the shops, enjoying local artists dancing and painting. 

After meeting Tara and boarding the motor coach, we were swept off for Mint Juleps at Bryson Hall, which is a unique meeting and event space in the heart of historic Savannah, Georgia that provides a comfortable environment for business and civic meetings, as well as distinctive sophistication for social and cultural events.

We had a special guest to entertain us… The ghost of Johnny Mercer!

Well it was time to feed us again, we we were off to The Mulberry Inn.  After a tour of this historic and beautiful property, they treated us with a nice southern treat of fried chicken, shrimp & grits (a specialty), greens, and mashed potato martini’s, and several desserts to choose from including pecan pie.

Waddling back to the bus we board for our 2 1/2 hour drive back to Charleston, remember is it already after 8 o’clock.   You will hear from me again in the morning… if i can get up :)

March 8, 2010 –  Back in Charleston, today is our last day before heading home.   The agents all met in the lobby to transfer over to Charleston Place for breakfast and educational sessions with Celebrity Cruise Lines… However, Penney was asked to go with one of NACTA’s photographers to get some photos in the city.   I am not at liberty to say why… but i can give you a hint…  NACTA produces an awesome new publication for members only called, Agent Life!

I chose to run around the city with Penney and Deb, we had a great time at Battery Park, a local Starbucks, and walking the streets of lovely Charleston.   Finding out way to Charleston Place we met up with the others and enjoyed a great presentation on Celebrity by Cris DeSouza.  Cris also did a session on Hug your Customer.  Penney and I have seen this two other times, but Cris does a fantastic job and Penney says she always learns something about ‘hugging’ your customers and client loyalty.

After a light lunch we were off on our own to explore.  Carol, Penney, a new friend Faith (from the Atlanta area) and I walked down to the Market.  So many local venders with local food, crafts, clothing and more.  We enjoyed walking, tasting and shopping for a couple of hours before heading back to the Holiday Inn where we loaded up Carol’s car and said goodbye to all our new friends.

4:05pm…   we are leaving Charleston and on our way home :(    I am exhausted, so while Carol drives, and Penney works I am going to get some much needed rest.

9:00pm, we arrived just north of Atlanta for dinner at Sweet Tomato, and to stay the night at Fairfield Inn.  We will drive on home in the morning.

March 9, 2010 9:30am, slept in a bit this morning, leisurely got around and now we are headed home to Gallatin.   What an awesome trip!   Thank you Carol for driving, NACTA for putting together such an amazing event, to all of the preferred partners for helping to pull this together and sponsoring many of the events, Charleston & Savannah for opening your arms to us in that way that shows true southern hospitality, and to Penney for allowing me to ‘tag along’.

Where are we headed next??  Log in to find out…